Remote Control Support

This site will allow the Prudential GBTS Support Representative to Remotely View and/or Control your computer to diagnose and repair your current technology issue. Please be advised that this session is being recording for auditing purposes. If you have any applications open that contain confidential and/or proprietary information, you must close them before beginning the session.

You should not allow a Prudential GBTS Support Representative to access any locally stored data on your machine such as your Word, Excel, Visio, PowerPoint documents. If, during this remote control session, you see a Prudential GBTS Support Representative accessing locally stored data, please immediately contact your BISO Representative.

Click here for Instructions

Session Key  

Issue Submission Show Issue Submission Help Window